The Hidrate Spark Smart Bottle is a great concept but comes up dry.

About two months ago I received my Hidrate Spark Smart Water Bottle. Frankly I had forgotten I had ordered one perhaps six months earlier.

The Hidrate Spark Smart Water Bottle uses Bluetooth technology to check your water consumption throughout your day.

Now I know what you are already thinking, “Can’t you just remember how much water you’re drinking?” Well yes, but I always forget how many ounces I should be drinking.

However, by utilizing my Hidrate Spark Water Bottle, the tracking process, when it works, is simple and for me, what’s more important is the water consumption syncs with my Fitbit app.

You see, I’ve been trying really hard to lose weight and slim down as I approach 45 years old this month. When I’m doing really well exercising and eating healthier, the more water I drink the better for me.

Perhaps just like me, you’ve heard that we should be drinking somewhere between eight to ten cups of water a day. While that may work for an average person, I’m not an average person.

At 6’2″ and about 210 pounds (down 11 pounds in six weeks), I need to drink more water than most.

One of the cool features of the Hidrate Spark Water Bottle is the water consumption recommendations will vary based on height, weight, outdoor conditions (think hotter days, more water) and exercise.

But let me digress for a moment. The Hidrate Spark Smart Water Bottle was first water-birthed (see what I did there) at the Carlson School of Management by a gaggle of entrepreneurial students. After a highly successful Kickstarter campaign, production began.

I believe I placed my order on their website during the fall of 2015 and about six month later I was notified my bottle was on its way.

The Hidrate Spark Smart Water Bottle was very easy to set up. First, you’ll need to download their app. I have an iOS phone.

Once the app is downloaded, make sure your Bluetooth is turned on. Open the app and add a new bottle. The sensor stick should already be attached to your bottle (more on the sensor stick in a bit).

Make sure you hold your phone next to the cap, because this where the batteries are located in the sensor stick. Within a few moments, your Hidrate Spark Smart Water Bottle should be paired to your phone.
Calibration is pretty easy. Simply fill the bottle with water and place on a flat surface to calibrate.

When I first used my bottle, which is BPA-free, it did smell rather plasticky; however, the smell didn’t impact the taste of the water which was great.

For the first several weeks after receiving my Hidrate Spark Smart Water Bottle, things were working pretty well. Outside of an occasional sync issue or an app bug or three, I loved the simplicity of no longer having to log my water consumption, especially with the integration with Fitbit.

I was averaging about 120 ounces of water a day and in fact, one day I topped over 200 ounces and received a warning message in the app that said something like, “Whoa Sailor, slow down. You’re consuming too much water.” That’s pretty cool.

So with all the things that I love about the Hidrate Spark Smart Water Bottle, why is it that I don’t like it? Frankly, because I’ve had not one, but two sensor sticks fail on me in the past two months.

The first failure came about two or so weeks into using the Hidrate Spark Smart Water Bottle. You see, there are two batteries inside the cap of the sensor stick which is inside the water bottle. When there is water, things get wet. My first water bottle had to be sent back after about a week of going back and forth with customer service for this small company.

Speaking of which, customer service, although slower than I’d like, is excellent. They sent me a free shipping label and about two weeks later I received my replacement bottle. And here is an interesting thing that happened while I awaited my replacement bottle: my water consumption dramatically went down.

After two-week without my Hidrate Spark Smart Water Bottle, I was feeling parched on my replacement bottle arrived. Alas, after about another two weeks, my second sensor stick failed. This time, it took about three weeks to get resolved and I believe when I get back from my holiday weekend, my new sensor stick is waiting for me.

So in the meantime, I’ve been logging my water consumption the old-fashioned way, by using the app. It’s really easy to just give it a tap. Yet, with my new sensor stick, I hope that their engineering stays on track.

Therefore without further ado, here is my poetic review:

If you like to drink water
perhaps H2O,
then the Hidrate Spark
is the way to go.

But be patient
with their app,
don’t get frustrated
and stay on track.

For if you do
you’ll be just like me,
going to the loo
but feeling healthy.

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14 Responses

  1. Patrice

    I ordered at the beginning of the month and haven’t received it yet. I’m very upset and I can’t get in touch with customer service. I keep emailing “customer service” with no response. I feel like I’ve given my money to a con artist.

    Reply
  2. Van

    Love your honesty!! Eagerly, awaiting my Spark and hope it doesn’t take 6 months to arrive!

    Reply
  3. Steve Frank

    I ordered 2 of these for Christmas for my wife and daughter (wife really wanted it). I did not really look into it before I bought it. I just thought if you really like it and it will get you to drink more water, fine. Then I found out about it being bluetooth and the app and stuff and was very discusted for not looking at it closer. But then thought, if it gets them to drink more water…

    So I got notification that it arrived at my company and waited for it to filter through the mail room and get to my office. Three weeks later and several internal emails, the package was finally found. Turns out Hidrate Spark mixed up the address for shipping and billing and internally it was sent to a completely different building on our campus. Upon further investigation of the labels on the package, it was sent to 2 other completely different people before being sent to me.

    I have reviewed the product on their web page 3 times now. All of them unfavorable. None of them appear on the product page. They are censoring negative review from the product page. That is down right unethical.

    I have repeatedly requested a refund with no reply.

    I strongly recommend you stay away from this awful company and a stupid product that is way too expensive.

    Reply
    • The Product Poet

      Oh man, I’m sorry you’re had a bad experience with the product and customer service. I’ve generally had a positive experience getting them to respond to questions or inquiries. It just sometimes takes a while given the size of their staff.

      I am hit and miss with using my bottle. Some days are better than others.

      Reply
  4. Neil

    Product finally arrived late after I had to chase the company. Was then made to pay another 50% of the original purchase price in fees and charges by courier despite having paid for international shipping with my order. Their response basically not our problem. Awful company. Don’t buy from them.

    Reply
      • Krissy

        So- I ordered mine in December and heir estimated time frame of delivery is a month after purchase. I’ve emailed and face booked and have not received a response. I’m leaning toward telling my bank to void the transaction. But I REALLY want the bottle!! FYI to ALL… If you’re looking for a reliable bottle that does the same thing and it works GREAT for $60 is THERMOS. I loooove mine but… Liked Hidrate because the sensor is a light. Any advice? Cancel or wait?

      • The Product Poet

        I’d definitely wait to compare the two products. The Thermos one seems nice too. The sensor light is good for visual awareness of when it’s time to drink, but I found the notifications on my phone or Apple Watch better for reminders.

  5. Sharon K

    Loved This! I ordered a purple Hidrate Spark 2.0 in January 2017; expecting
    shipment in sometime in March. Was
    told I will receive email when product
    is shipped. Hoping that the initial
    “kinks” are worked out! Thanks!

    Reply
  6. Gavin

    Ordered one of these for the wife for Christmas. Didn’t get it until end of January. Does not correctly measure water consumed. Now it does not work at all. Customer service is really slow and has no phone number. Just google the company, even their Facebook page has thousands of complaints also their Kickstarter page. I feel I have been ripped off. Will only give refund on unopened product.

    Reply
    • The Product Poet

      Oh mannn, sorry to hear that you’re having issues with the bottle. I know they’ve worked hard at trying to get the bottle to calibrate better as well as sometimes the battery gets wet and they’ll replace the sensor stick.

      Reply

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